Webmail - Vanished (Deleted) Inbox emails
I am writing this on behalf of my daughter (also a Cox Customer).
While in Webmail, she selected and deleted 40 emails from her Inbox. Immediately she noticed that all emails from her Inbox had dis...
Forum Discussion
In Cox web mail, check whether "Settings ==> Inbox ==> Common ==> Permanently remove deleted emails" is checked. If it is checked, then that is what happened to her emails.
The check-box for 'Permanently remove deleted emails' is not
checked.
I spoke this morning to a person in Cox Support who then
transferred me to Tier 2 Cox Support. The answer I got was
'sorry that she lost all her Inbox emails' but there is
nothing we can do.
Hard to believe that a company that should have a dedicated
department to administer their servers does not have backup
servers that can be accessed to recreate deleted items.
Very disappointed as having worked on an IT environment for
a significant numbers of years, I know that backup servers
are a "must". Cox policies should be more transparent i.e.
we do not retrieve delete emails because it is too expensive
in lieu of stating that it can not be done.deleted emails are deleted emails, so you're saying a dedicated server should be setup for folks who delete emails??
No, I am not saying that. I am saying that service providers already
have backup servers in place for all of their products, including email.
For example GMail
- If you delete an email from your Inbox, then you can recover the
email from the Trash for up to 30 days after deleting it.
- After 30 days, emails are permanently deleted from the Trash folder
and cannot be recovered by users. However, Server Administrators
have 25 additional days to restore deleted emails from the
Administrators' Console.
Interesting read https://cldc.org/what-happens-to-deleted-emails/
