Way overpriced for what you get
I don’t know how many people are having the same issues with Cox Internet that I am. I came from Ohio to San Diego last year. Unfortunately spectrum is not available in my area so I’m stuck with Cox ...
Forum Discussion
I asked for customer service but they refused to help, lied about resetting my modem, tried to charge me $75 for a technician, and then tried to upsell me on internet when mine wasnt working. They also refused to let me speak to the supervisor. Then, they said they'd be able to reset my modem and fix it if I agreed to a $35/month upcharge for faster internet. I told them no that was extortion and I wasn't having it. They said good luck. Fun fact you can reset your modem from their end yourself through the app. Do not contact customer service.
UnepochalWynnea I'm sorry to hear that this was your experience. I'd be more than happy to help if you're still having trouble. Please send me an email at cox.help@cox.com and include your full name and address. Thanks!
