Forum Discussion

Geremia17's avatar
Geremia17
New Contributor
3 months ago

watchtv.cox.com TVAPP-00167 error

https://watchtv.cox.com/ throws this error:     Now connecting to your entertainment experience     Please clear your browser's cache     Sorry, we're having some trouble. Please clear your ...
CurtB's avatar
CurtB
Honored Contributor

It could be caused by an Ad Blocker.  Try disabling extensions.

Geremia17's avatar
Geremia17
New Contributor
2 months ago

No, that still didn't help. Maybe it's due to the fact that I had to spoof my user-agent to get it to bypass the "outdated browser" warning? Which browsers are supported? I don't know why my most recent version of Firefox or Chromium would be considered outdated.

  • ChrisJ2's avatar
    ChrisJ2
    Moderator
    2 months ago

    Hi, there. If you're getting an "outdated browser" error, are you using Windows 7 on the PC in question, or using a VPN? 

    • Geremia17's avatar
      Geremia17
      New Contributor
      2 months ago

      No, I'm not using Windows nor a VPN. I'm using Firefox 128.3.1esr (64-bit) on Linux.

      I am using custom (non-Cox) DNS servers. Maybe that's part of the problem?

      • ChrisJ2's avatar
        ChrisJ2
        Moderator
        2 months ago

        The DNS should not be an issue, but it might be the operating system. If you use a browser on your cellphone, are you able to access it?