Forum Discussion

sph's avatar
sph
New Contributor III
7 years ago

Was there a range of IPs deactivated?

Lost internet connection couple of days ago - was sudden as I was on it one second and no service the next - went through all the standard trouble shooting actions to no joy - cox customer service as...
  • sph's avatar
    sph
    7 years ago

    The question asked does not relate to the modem, as the modem turned out to be just fine as stated in OP - my question is "Was there a range of IPs deactivated?"  ColleenD's response above seems to indicate this is possible - so for those reading this that may have experienced an internet outage due to "modem failure" - my advice would be to check to make sure it really is the modem, and not something cox related.

ColleenD's avatar
ColleenD
Moderator
Sph, since our residential service is addressed dynamically, it's possible, though I haven't heard reports of it. It's possible you left your modem disconnected long enough for it to pull a new address when you reconnected it. -Colleen
sph's avatar
sph
New Contributor III
7 years ago

I might agree, however, prior to plugging in my neighbor's modem mine was still unable to connect, so it was the new modem that obtained successful connection (via newly acquired IP), which was retained upon reconnecting my modem.  Very strange to say the least... is swamper onto something?

BTW - my DHCP server IP is static, as it has remained the same since acquired on 4/3.