Very low Upstream signal
Several months ago my (Cox’s) modem was damaged by a power surge. It was replaced with an Arris TM3402A. Since then I’ve had no problems. Download and Upload speeds are good 180 down and 12 up and...
Forum Discussion
Hello Raskie. The modem is reporting some signals that are not where we would like them to be. Are there any signal amps or splitters on the cable line going to the modem? -Allan Cox Support Forums Moderator
Thanks for the reply, Allan. There is one splitter, outside, where the drop comes into the house. One side goes to my Contour box - the other side to my modem. No other splitters or amps. It seems odd that my upstream signal is SO LOW and I am experiencing no problems.
- @Raskie
Have you tried unplugging the power cord and unscrew both ends on the coax cable to make sure they're secure and conductors are not bent? Once that been completed we can recheck the signal levels. Replacing the splitter may also help but that may take a truck roll.
Jonathan J
Cox Moderator
Ok, Jonathan, I tried what you suggested. I checked the coax for bent connectors and secure connections. All looked good. Unfortunately, there was no change in my upstream signal. I repeat, this appears to be causing me no issues whatsoever. Both download and upload speeds are what the should be. I was simply inquiring if this may cause problems sometime in the future.
- @Raskie
No change on our end either please keeps us updated if you notice change in your speeds.
Jonathan J
Cox moderator
