Forum Discussion

Lorfa's avatar
Lorfa
New Contributor
5 years ago

Very high ping spikes to the second hop, 10.xxx.

Any tracert I run goes through the same ip, which as a 10.xxx so should be part of Cox's private network: 1 <1 ms <1 ms <1 ms 192.168.1.1 2 13 ms 10 ms 60 ms 10.33.40.1 Pinging it yields ala...
connection
latency
poor internet connection
tracert ping
BVE's avatar
BVE
New Contributor

I'm in the same boat as you are.  There is a bad node somewhere.  I just got done speaking with them and they gave me the standard answer of they can only troubleshoot from the street to the modem.  Unacceptable!!  I know what I'm talking about.  The issue for me started about 3 weeks ago.  The Latency is horrible.

DannyS's avatar
DannyS
Moderator
5 years ago
Hello, if still having these concerns and have already performed the basic testing such as reboots, directly wired testing and confirming on multiple devices. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email at cox.help@cox.com. Provide us your name and the complete service address with a link to this thread so we can get started.