Forum Discussion

Cards47's avatar
Cards47
New Contributor III
6 years ago

URGENT: Still having email issues? Post your email status here! Refer Cox Support to this thread.

Since the 4/24/19 email security rollout, users have been experiencing various kinds of email issues. This is now day 13. I can receive email, but when I send email, it shows in my sent box, but is n...
Steve_A's avatar
Steve_A
New Contributor III
6 years ago

To Cox Support.   What’s the excuse this time?     I’m visiting my friend’s  house in Tampa and on his Wi-Fi and I CAN’T Send Email!!    He has nothing special setup here on his Wi-Fi     He’s just a standard customer of Frontier FIOS Communications internet here in Tampa. 

Heres my internet connection from my iPhone while at his house

Heres the error I get from my iPhone as I try sending an email

Of course if I turn off Wi-Fi and go back to AT&T cellular service it works Ok    Yes    My outgoing SMTP properties are setup correctly    

Why is it that I can’t send email while on Wi-Fi connected to a major internet provider?   What is Cox doing to prevent me from sending email while connected to major internet provider?    This is very frustrating      

KevinM2's avatar
KevinM2
Former Moderator
6 years ago
Hi Steve, can you please include a link to this forum thread and email us at cox.help@cox.com? Would you also be able to include screenshots of your incoming and outgoing settings as well? We'd like to verify the SMTP server settings, http://bit.ly/2KGsVKh, and that you are using TLS, if available. Please verify that the server name fields do NOT include east, west, or central. -Kevin M. Cox Support Forum Moderator
  • Steve_A's avatar
    Steve_A
    New Contributor III
    6 years ago

    Kevin M

    ill send you all of that information in the email but remember .....this sending of emails works ok as soon as I turn off Wi-Fi and go back to att cell service.  We’ve been through all of these settings before with cox support. No. I’m not using any east, west etc.   I’ve tried both ports 465 and 587.   

    • PJL1520's avatar
      PJL1520
      New Contributor II
      6 years ago

      I am having the same problem.

      Everything works OK at home or on ATT cell service.

      When on the road at Mariott or using GOGO inflight.  I can't send email

      I get this error


      Task 'XXX@cox.net - Sending' reported error (0x800CCC6F) : 'Your outgoing (SMTP) email server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: 554 cxr-obgw-6002a.stratus.cloudmark.com cmsmtp 12.168.222.98 blocked. Refer to Error Codes section at www.cox.com/.../email-error-codes.html for more information. AUP#CXDNS'

      I can send email from the web client using Chrome - 

      I can't send via wifi on my phone using IMAP or POP at mariott or gogo inflight

      My laptops can send email when I tehter them to my cell phone - so the problem is not my computer.   

      I tried port 465 and 587...did all the delete reset stuff - no joy

      I have other accounts with microsoft exchange and bluehost - no problem   

      Almost ready to forget out cox email...