Forum Discussion

Cards47's avatar
Cards47
New Contributor III
6 years ago

URGENT: Still having email issues? Post your email status here! Refer Cox Support to this thread.

Since the 4/24/19 email security rollout, users have been experiencing various kinds of email issues. This is now day 13. I can receive email, but when I send email, it shows in my sent box, but is n...
dropkickmeelmo's avatar
dropkickmeelmo
New Contributor
6 years ago

I have problems sending e-mail if I'm connected to my VPN, but I've had that problem for well over a year now. Beyond irritating to have to disconnect from VPN just to send a damned e-mail. Especially since I"m trying to run my VPN client through my router now.

  • Steve_A's avatar
    Steve_A
    New Contributor III
    6 years ago

    To Cox Support.   What’s the excuse this time?     I’m visiting my friend’s  house in Tampa and on his Wi-Fi and I CAN’T Send Email!!    He has nothing special setup here on his Wi-Fi     He’s just a standard customer of Frontier FIOS Communications internet here in Tampa. 

    Heres my internet connection from my iPhone while at his house

    Heres the error I get from my iPhone as I try sending an email

    Of course if I turn off Wi-Fi and go back to AT&T cellular service it works Ok    Yes    My outgoing SMTP properties are setup correctly    

    Why is it that I can’t send email while on Wi-Fi connected to a major internet provider?   What is Cox doing to prevent me from sending email while connected to major internet provider?    This is very frustrating      

    • KevinM2's avatar
      KevinM2
      Former Moderator
      6 years ago
      Hi Steve, can you please include a link to this forum thread and email us at cox.help@cox.com? Would you also be able to include screenshots of your incoming and outgoing settings as well? We'd like to verify the SMTP server settings, http://bit.ly/2KGsVKh, and that you are using TLS, if available. Please verify that the server name fields do NOT include east, west, or central. -Kevin M. Cox Support Forum Moderator
      • Steve_A's avatar
        Steve_A
        New Contributor III
        6 years ago

        Kevin M

        ill send you all of that information in the email but remember .....this sending of emails works ok as soon as I turn off Wi-Fi and go back to att cell service.  We’ve been through all of these settings before with cox support. No. I’m not using any east, west etc.   I’ve tried both ports 465 and 587.