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Cards47's avatar
Cards47
New Contributor III
6 years ago

URGENT: Still having email issues? Post your email status here! Refer Cox Support to this thread.

Since the 4/24/19 email security rollout, users have been experiencing various kinds of email issues. This is now day 13. I can receive email, but when I send email, it shows in my sent box, but is n...
okstategrad's avatar
okstategrad
New Contributor
6 years ago

As of mid-April, I can sent/receive email using Webmail.cox.net. My husband can send and receive from his Android phone, but I can not. Neither of us can send/receive using Outlook 2016 and Windows 10. I called over 2 weeks ago and it was escalated to Tier 2 Support and someone from Eng was suppose to be looking at it. I have not heard anything since. 

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    Hello, we're sorry to learn about these issues, and we want to help resolve this for you as quickly as possible. Have you changed your password on the cox website, http://bit.ly/2KOrZnd, and ensured the password matches both the incoming and outgoing settings? If not, can you please change the password? Have you removed the Cox email from your client device entirely, and re-entered the credentials? I highly recommend doing so and starting from scratch. Please check to see if the server settings are correct, http://bit.ly/2KGsVKh, and that you are using TLS, if available. Lastly, please verify that the server name fields do NOT include east, west, or central. Here are the instructions for changing email server settings for both Android and Outlook 2016:

    http://bit.ly/2VGwwfH
    http://bit.ly/2KzRtEo

    I hope this helps. -Kevin