MissyKay, you have a point about this thread being so large since I started it, but it has turned out to be a log of all the problems and troubleshooting the customers have produced to assist Cox concerning their inept attempt at their, so called, Email Security Update. Clearly this is on Cox to fix this and has absolutely nothing to do with user error.
With that being said, I have created an outside email account (@outlook.com) at MSN.com. Once all my email contacts have gotten the update and all email is transferred, Cox will be gone from life. My new ISP will be AT&T using their email account. The outlook.com email account from MSN will be my backup once my AT&T account in online. Stick a fork in me, I’m done with Cox forever!
BTW, what you discovered about the BCC was brilliant. I hadn’t even thought about that combo. Your point about the “To:” recipient NOT receiving email and the “BCC:” recipient actually receiving email shows me that Cox has even more issues than they thought.
I find it very disheartening how Cox support has basically ignored all this user troubleshooting. I believe Cox is in denial and, for some reason, they believe denial is a river in Egypt. I can no longer be upset with Cox as this has all become just laughable.
Cards47, I definitely support the thread (and value) of this present discussion - my comment re the length simply reflected my being unsure I was inserting my contribution/question in the appropriate spot. Will also add I just got off the phone with Cox IT Support again - was told I should go to the web site: spamhouse.org and enter my IP address and request it be "delisted" - as that was potentially the reason why my emails were not being received by my contacts whose email addresses were through Comcast.net. Not an IT person, myself, but this seems like a step one shouldn't have to take simply to ensure a typical day-to-day email exchange with friends. Would welcome anyone's feedback on the spamhouse.org suggestion by Cox. Thanks in advance.
Seriously, that’s not on you and is Cox’s responsibility. They’re deflecting again and you shouldn’t have to do they’re job for them. I did not take your comment about the size of this thread in a bad way at all. I know it can be daunting, but it now has become a running history with support from your fellow customers. As I said, your info about your BCC test was awesome, wish I had thought of it, LoL.
