Upstream power levels low 32-33

Hello. If you know for sure that the speed issue is the modem and not your router then yes, reach out to schedule a technician. To determine whether the issue is the modem or the router: run a speed test at Cox.com after you log in under the primary user, with a device hard-wired to the router. After that disconnect, the router and hard wire a device directly to the modem, reset both the modem and the device and run another speed test at Cox.com logged in as the primary user. This will tell you where the issue lies. If it is the modem, then yes reach out to us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. We are always available to schedule an appointment to resolve your speed issue.

Crystal
Cox Support Forum Moderator