Upload
My download is 350 plus all day but my upload during the day is below .5 up. We are supposed to be getting 35 up but don't even get anywhere close. Are cables are perfect and i have tried resting to ...
Forum Discussion
I hate to be the bearer of bad news but there is a very high chance this will never be fixed. I am experiencing the exact same issue you are. I am paying for 100mbps down and 10mbps up. I am not joking when I say that my upload speeds range from 0.00 (yes you heard me right 0!) to around 0.05mbps. I am also getting 5%-10% CONSTANT packet loss.
Of course Cox is quick to blame my equipment, which I knew was not the issue. So to prove my case I went and rented Cox equipment. Of course, the issue persisted. constant packet loss, pathetic upload speeds. My company shifted to work from home. The sad thing is that i do not require much in terms of upload speeds. I work in accounting, so i do very basic tasks. Email PDF and Excel files. Save changes to files stored on the cloud. Well, with my upload speeds + my upstream packet loss I effectively have 0.00 upload speed. I have called and called, begged cox and even CRIED to please fix this. My jlivelihood is now at risk, I literally cannot do my job and Cox could care less. Support agent and supervisors can't do anything. Just like the Cox employee below this thread they will spout the same garbage trash "your signals look strong on our end! I detect no packet loss from your modem!" it is all BS!
Cox Techs are incompetent liars, i had a tech come to my house and CONFIRMED there IS packet loss and it is at the tap and NOT on my end. He says he will submit a ticket and claims this will be fixed in 3-4 days. 10 days later the ticket is still open, my packet loss and upload speeds are insane. I call Cox to inquire about the ticket and of course! Cox agents and tier supervisors are USELESS!!! they dont have ANY information on the ticket other than the fact that its open. THEN i call to find out the ticket has been RESOLVED!!! WHAT A JOKE! Cox are a bunch of incompetent clowns. I still right to this very moment 11:30 PM 08/01/20 am sitting on 6% packet loss, 26.90mpbs down (i'm supposed to get 100) and NO JOKE 0.01mbps up!!!! I am convinced this will NEVER be fixed.
www.speedtest.net/.../9848552485
Some google searches net results of people experiencing this very thing YEARS ago! scheduling up 4-5 tech! and playing the same stupid game.
1.internet doesnt work, schedule tech
2.tech shows up, confirms the problem is cox, submits a ticket
3. ticket marked as resolved, issue not fixed.
4. repeat step one.
If you have other options that are not DSL or satellite RUN, cox are a plague of incompetent clowns with a failing infrastructure.I unfortunately don't, cox has a monopoly for my zip code. so I am SCREWED!!! as long as i live where I am now I will NEVER have working internet!
I'm sorry to hear you've been experiencing so many Internet problems. I did take a look from this end and I'm having trouble reaching the modem. It may help to try bypassing any cable spliters you have access to, checking all of the cable connections to ensure they're hand tight, or try testing the modem at a different outlet to see if that helps. Should none of that help we can see about getting a technician scheduled to assist further. Email us at cox.help@cox.com if you'd like further assistance with that.
-Chris
-Chris
I am in cotact with corporate so I HOPE to get SOME good news tomorrow but if history means anything all i expect is disappointment. My friend, a tech has already been to my house and CONFIRMED the issue is a tap which is in another street! 10 days! That ticket was open 10 days and nothing was done. It was only closed when i called to complain about the packet loss and upload speeds! And my internet not only did not change for the better but it got WORSE! I get timeouts at least 1 to 2 times per hour! I have pingplotter screenshots to prove it. My cox folder has about 50 images of timeouts over the course of 3 days!! But since you guys or even supervisors cant see notes on tickets and cant contact your supposed "techs" i am convinced they dont actually do anything and close tickets without actually fixing the problem. I will be submitting complaints to the BBB and FCC tomorrow if the person from corporate has no updates on this issue. This is an EMERGENCY situation. I CANT DO MY JOB WITH 0.00MBPS UPLOAD! monday will be the 3rd business day i cant work! My supervisor has to email the CFO of my company to let them know that i need access to an empty building to work because my internet is broken. Cox has already caused irreperable damage to my image in my workplace!
