Forum Discussion

ShaneT's avatar
ShaneT
New Contributor
7 years ago

Upload speeds not as advertised; unable to stream to Twitch.tv - Ultimate Internet Package

I am a Twitch Affiliate in the Las Vegas area who has been actively trying to increase the quality of my stream, but am held back by my poor upload speeds. Been a customer for years now, and over t...
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Allan's avatar
Allan
Moderator
7 years ago

@ShaneT,

We can certainly look into any speed issues with the service. In this case, please send us an email with your full name, address, a link to this thread, a speedtest down on our website at cox.net, and a traceroute to twitch.tv, yahoo.com, and google.com. This way we can see what is going on both within our network and outside of it.

Thanks,

Allan - Cox Support Forums Moderator.