Forum Discussion

aFlyingLlamaa's avatar
aFlyingLlamaa
New Contributor
5 years ago

Upload speed tanking. Download and Connectivity the same.

I was having this issue a couple months ago, called and "supposedly" had a technician come out. I thought they did and just failed to call me because I haven't had the issue since. I have gigablast i...
LA_Automation_T's avatar
LA_Automation_T
New Contributor
5 years ago

I have been having this issue since about a month after installation of my "GIGABLAST" service (7 months ago). I got 300-500 DL and between 4-27 UL.
I have called, live chatted, reset modem, etc. All the usual hoops. The final straw was being told I could pay an additional $10 a month so I could speak with a technician. 'Tech support' asked me to be sure the coax cable was connected to the back of the modem as we chatted............ I responded with "Really?? I'm chatting with you on it." To which she replied "Smiling I know." That was it. How rude. Might be funny to her, but not funny here. I'm typing this reply over a new provider connection and turning my cox equipment in today.

😎✌   👋

Allan's avatar
Allan
Moderator
5 years ago
@La_Automation_Tech, I recommend sending us an email with your full name, address, and a brief description of this issue to cox.help@cox.com so we can help. -Allan, Cox Support Forums Moderator.