Upload speed issues lately
Hello,
I've been having upload speed issues over the last few days. Nothing has changed from my end and download speeds remain mostly normal. I typically never had an issue hitting my 30 Mbps uploa...
Forum Discussion
I am already using a standalone modem, same one I've had for years (SB6183) - I'm hoping someone at Cox can check the uSNR from their end to see if there could be noise from a neighbor's line or something.
@Chmod77, Your modem is reporting good signals and I do not see any unusual SNR. Also, the modem is reporting an average of 9ms and 0% packet loss. Are you experiencing this issue with multiple devices in the home or just this one? -Allan, Cox Support Forums Moderator.
Upon further investigation it seems this may be a node utilization issue. I just ran a speed test early this morning (7 am) and upload speeds are 30+ as they should be. Do you have a way to see if the node is overutilized at certain times? The speed was poor from 5pm until I went to sleep at 10pm. It affects all devices. Tested with wired connection straight to the modem. I can provide screenshots of speed tests at different times if it could help get things looked into.
Here are some speed test numbers to illustrate how much the speeds drop.
Screenshot showing all results and timestamps:
10 AM
Cox Server - OC: 349.43 down, 31.6 up www.speedtest.net/.../8929886735
Windstream Server (Los Angeles): 356.81 down, 31.62 up www.speedtest.net/.../89298969356 PM
Cox Server - OC: 318.86 down, 11.73 up https://www.speedtest.net/result/8930928325Windstream Server (Los Angeles): 315.99 down, 5.67 up www.speedtest.net/.../8930931085
- @Chmod777, Ok. Is there anything specific going on during those time frames. For example, do you have a high amount of internet users in your home during that time? Also, is it possible to try and temporarily bypass your wifi to see if this issue can be duplicated via a wired connection? -Allan Cox Support Forums Moderator
