Forum Discussion

flambeau's avatar
flambeau
New Contributor III
2 months ago

Upload fine at night, disaster during the day

For about a week now, my upload speeds have been absolutely terrible during the daytime.   I am a twitch affiliate and stream to twitch everyday. Recently, my OBS is showing my bitrate jump all aro...
  • LatitiaS's avatar
    2 months ago

    Hi flambeau,

     I can certainly understand how frustrating intermittent problems can be. I work from home, so I understand the importance of having a reliable connection.  I agree resetting the modem is not always the answer, yet we want to help you find a resolution.  Can you please provide us with a few trace routes to the site tonight?  Be sure to send this data to us on Twitter at CoxHelp, on Facebook, or at cox.help@cox.com.  We also need your account details so that we may check your modem diagnostics.  

    We look forward to working with you. 

    Cox Support Forum Moderator