Forum Discussion

bechtner's avatar
bechtner
New Contributor
6 years ago

"upgraded" to Gigablast, still stuck w/ old 50 mbps cap

This is getting horribly frustrating. I'm ready to find another provider. I put in a request to upgrade to Gigablast on New Year's Day. Last night, I installed my Netgear CM1000 modem. I'm still se...
Becky's avatar
Becky
Moderator
Hi Bechtner, your modem is registering the correct Quality of Service for Gigablast. Was the DSL Reports speed test run with the Netgear CM1000 connected to a router? -Becky, Cox Support Forums Moderator
bechtner's avatar
bechtner
New Contributor
6 years ago

Becky, did anything change on your end? I turned everything off/on (yet again) and I'm seeing speeds finally in the 300 mbps range. It's not full gigabit, but I'm willing to compromise that 300 mbps is the best I might be able to get.

I have a service ticket for a tech to come out for Monday 5-7. Can you cancel that ticket?