Forum Discussion

bechtner's avatar
bechtner
New Contributor
6 years ago

"upgraded" to Gigablast, still stuck w/ old 50 mbps cap

This is getting horribly frustrating. I'm ready to find another provider. I put in a request to upgrade to Gigablast on New Year's Day. Last night, I installed my Netgear CM1000 modem. I'm still se...
Becky's avatar
Becky
Moderator
Hi Bechtner, your modem is registering the correct Quality of Service for Gigablast. Was the DSL Reports speed test run with the Netgear CM1000 connected to a router? -Becky, Cox Support Forums Moderator
bechtner's avatar
bechtner
New Contributor
6 years ago

Hi Becky, thanks for taking a look into this. I've tried both with a router and directly connected.

  • MarkM1's avatar
    MarkM1
    Former Moderator
    6 years ago
    Hi Bechtner,

    I have cancelled your work order for tomorrow now. I still would like to make sure you are getting your correct speeds though. Are you able to bypass your router & test a direct connection again to see if you are able to get the speeds at that equipment?

    Mark M.
    Cox Support Forums Moderator
    • bechtner's avatar
      bechtner
      New Contributor
      6 years ago

      Thank you, Mark! I'm at work currently, but I'll test again this evening and provide results. I appreciate the follow up response and the cancellation of the work order.

      • JonathanJ's avatar
        JonathanJ
        Former Moderator
        6 years ago
        @ Bechtner

        Most welcome please keeps us updated.

        Cox Moderator