Forum Discussion

bechtner's avatar
bechtner
New Contributor
6 years ago

"upgraded" to Gigablast, still stuck w/ old 50 mbps cap

This is getting horribly frustrating. I'm ready to find another provider. I put in a request to upgrade to Gigablast on New Year's Day. Last night, I installed my Netgear CM1000 modem. I'm still se...
Becky's avatar
Becky
Moderator
6 years ago
Hi Bechtner, your modem is registering the correct Quality of Service for Gigablast. Was the DSL Reports speed test run with the Netgear CM1000 connected to a router? -Becky, Cox Support Forums Moderator
  • bechtner's avatar
    bechtner
    New Contributor
    6 years ago

    Hi Becky, thanks for taking a look into this. I've tried both with a router and directly connected.

    • MarkM1's avatar
      MarkM1
      Former Moderator
      6 years ago
      Hi Bechtner,

      I have cancelled your work order for tomorrow now. I still would like to make sure you are getting your correct speeds though. Are you able to bypass your router & test a direct connection again to see if you are able to get the speeds at that equipment?

      Mark M.
      Cox Support Forums Moderator
      • bechtner's avatar
        bechtner
        New Contributor
        6 years ago

        Thank you, Mark! I'm at work currently, but I'll test again this evening and provide results. I appreciate the follow up response and the cancellation of the work order.

  • bechtner's avatar
    bechtner
    New Contributor
    6 years ago

    Becky, did anything change on your end? I turned everything off/on (yet again) and I'm seeing speeds finally in the 300 mbps range. It's not full gigabit, but I'm willing to compromise that 300 mbps is the best I might be able to get.

    I have a service ticket for a tech to come out for Monday 5-7. Can you cancel that ticket?