Forum Discussion

Tucker25's avatar
Tucker25
New Contributor
5 years ago

Updating Netgear N600 Modems firmware

I contacted Netgear about updating my firmware. They said that is something my ISP has to do. So I contacted Cox tech support through the chat and they said they do not update firmware. Obviously som...
Bruce's avatar
Bruce
Honored Contributor III

Cox has to evaluate, test and approve all software for their network.  Meaning, just because Netgear has an available update, Cox must authorize it.

Tucker25's avatar
Tucker25
New Contributor
5 years ago

Which I understand that, but the cox tech support acted confused when I asked them to send an update to it. Like they have never heard of doing that before. Maybe I just go a terrible tech who has no idea what they are doing

  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    Did you call or email Tech Support?  I think the chat feature is just a bot.

    • Tucker25's avatar
      Tucker25
      New Contributor
      5 years ago

      No, the I was chatting with a live tech..just had to type "live agent". I guess it would probably be better just to try and call them.