I'm also in the 92071 area code and I have the exact same problem. I also had a technician come out last year in August who also detected packet loss and submitted a ticket for repairs in the plant for the area. My internet had finally stabilized for a while but the same problem has come back now and the internet constantly drops.
I'll see if the technician appointment fixes anything in case before I switch. Thanks for the information.
I had a tech out yesterday after 31 emails finally, but he said my cable box seemed fine and that he thinks it's the cables in my apartment, but he can't drill and check because it's an apartment! I asked about the node and how for the San Diego area this has been a widespread problem of jitter latency and packet loss. He said hed request for a tech to be sent out to check the node, but I have yet to receive any communication whatsoever about an update on that. If this continues for one more week (I've lasted 6 months) I'll be switch to T-Mobile like others have here.
My technician appointment is on Saturday, so I'll post an update here. I doubt it's your cables in your apartment as it seems everyone in the 92071 zip code is having the same problem. I just hope Cox fixes this before October because I've dealt with this for about a year now as well.
