Forum Discussion

Standarche's avatar
Standarche
New Contributor II
4 years ago

[Update] Confirmed Packet Loss Resolution: Goodbye Cox - 92071

I had an appt tonight between 5-630pm where I waited at my door for the tech to arrive. At about 545pm I got a text saying my appt had been cancelled. I talked with support and the said that the tech...
CrystalS's avatar
CrystalS
Former Moderator
Hello,

This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Crystal S.
Cox Support Forum Moderator
Standarche's avatar
Standarche
New Contributor II
4 years ago

I attempted to setup someone to come out and look at the lines cox installed but the technician lied. There is another appt for the 9th...hopefully I am still a cox customer come the 10th.

  • Standarche's avatar
    Standarche
    New Contributor II
    4 years ago

    AT&T DSL, even at much lower speed, is a better option since the DSL latency will at least be stable. If Cox cannot provide me with stable latency then I will have to switch.

    • Viole's avatar
      Viole
      New Contributor III
      4 years ago

      Did you switch to AT&T and if so, how is the internet connection?