Forum Discussion

Standarche's avatar
Standarche
New Contributor II
4 years ago

[Update] Confirmed Packet Loss Resolution: Goodbye Cox - 92071

I had an appt tonight between 5-630pm where I waited at my door for the tech to arrive. At about 545pm I got a text saying my appt had been cancelled. I talked with support and the said that the tech...
Standarche's avatar
Standarche
New Contributor II
4 years ago

Just had a much better internet experience tethered to my phone on LTE than on Cox...

  • CrystalS's avatar
    CrystalS
    Former Moderator
    4 years ago
    Hello,

    This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Crystal S.
    Cox Support Forum Moderator
    • Standarche's avatar
      Standarche
      New Contributor II
      4 years ago

      I attempted to setup someone to come out and look at the lines cox installed but the technician lied. There is another appt for the 9th...hopefully I am still a cox customer come the 10th.

      • Standarche's avatar
        Standarche
        New Contributor II
        4 years ago

        AT&T DSL, even at much lower speed, is a better option since the DSL latency will at least be stable. If Cox cannot provide me with stable latency then I will have to switch.