Hi Maratgab, like you, I work from home, so I'm intimately familiar with the impact an outage has on your job. I understand how reliability is more important than ever, with so many of us working from home. It takes a few reports from customers who connect to the same neighborhood node before an outage is triggered. If you are one of the first customers to report an issue to us, our system may not be showing an outage at that time. We try to provide as much information as possible regarding outages. We offer proactive outage information and text message alerts. I'd like to investigate what's happening in your area and see if there's anything I can do to help. So that I can further assist you, please email Cox.Help@cox.com with your full name, address, and a link to this post.
