Nealisa
10 months agoNew Contributor
Unreliable service and lies!
Every time I contact cox, the reps lie to me. Our service has been unreliable for years but the past week is unbearable. They say it’s planned outages but then tell me it is unexpected. I can’t speak to anyone to get help. The automated phone system tells me it’s a network outage & nobody can help me. Then it hangs up on me. Nobody is even trying to fix the issues. Disgusting. I really hope someone starts a class action suit against cox to force them to provide reliable service since that’s what they promise.
Customer service has not helped me. I’ve tried.