Unreliable service and lies!
Every time I contact cox, the reps lie to me. Our service has been unreliable for years but the past week is unbearable. They say it’s planned outages but then tell me it is unexpected. I can’t speak...
Forum Discussion
Nealisa
That's the email address to our Social Media Team, we are an escalation team and we can help.
StephanieS
A planned outage just means someone in Cox started the maintenance as opposed to an outage based on people calling in or being offline. It does not mean Cox had time before hand to warn their customers like an upgrade but to be honest they rarely alert customers ahead of time for that either.
As for the email address, it does go to the Social Media Team and is in the welcome thread. Even though they might not be able to fix the outage they might be able to tell you something about it. Point is not emailing them DEFINITELY won't help.
