Forum Discussion

Dennis12's avatar
Dennis12
New Contributor
4 years ago

Unknown Charge On My Account

I’ll keep this short, but on my next bill, I had a charge of 100$ extra. It’s for “Usage charges (tv),” but I don’t know what this is for. Is there anyone that can help me with this?

Billing problem
  • Bruce's avatar
    Bruce
    Honored Contributor III
    4 years ago

    Usage Charges are "purchases" within a service (TV, telephone, maybe Internet).  For example, you pay a "set" price for telephone service each month.  However, if you make a long distance call 1 month, you purchased the call and Cox will itemize it as usage.

    Usage Charge for TV could be renting or purchasing Pay-per-View or Video On-Demand movies.

    I don't know if there is a Usage for Internet.  For example, if a subscriber exceeds the Data Limit, would this be itemized as usage or a surcharge?

    The specifics for any usage...movie title or where you called...should be listed on your statement under USAGE CHARGES.

  • MichaelJ's avatar
    MichaelJ
    Moderator
    4 years ago
    Dennis12,

    If you need help with billing or other account-specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. You may also call us toll-free at 1-800-234-3993 (24/7) or reach out to us through Live Chat: www.cox.com/.../contactus.html

    Thank you,

    Mike J.
    Cox Support Forums Moderator