Unexplained Data Increase

@ JonathanJ 

The usage data meter does NOT show HOW the data is being used!! This is the problem! Am I streaming too much? Am I downloading too much? Am I browsing Pinterest too much? Are my children spending too much time online gaming? Those are the questions that need to be addressed so those of us that keep getting the "reaching data limit" message can determine what activities are causing the overage, and curb it. So if we, the consumers, can't be educated on what is causing the overages so we know how to stop it, how are we to believe we are actually using that much data? Just because Cox says we are? I don't understand why this is so difficult. 

And your Data Usage Calculator is **. I have used it in trying to determine what activity could be drawing the most data, and pushing that *** to the max per day STILL doesn't compensate for the real time data Cox SAYS I'm using, which is more than what the Calculator predicted. So, again, if other companies (AT&T, Dish, Comcast, etc) can tell us HOW we are using our data, why can't Cox? Cause you prefer people go over their limit, so you generate more revenue in overage fees???