Undeliverable email messages
There is a problem with my email account. When anyone sends an email to my primary address they receive an "Undeliverable" email back to them . In fact, I am receiving their email just fine. The Undeliverable message is being generated because Cox (for some reason) appears to be trying to send a copy of the original email to an old email address that is no longer valid. At the bottom of the Undeliverable message that's what's indicated. I've been on the telephone with Cox support on 4 separate occasions. Last time the call lasted over 3 hours (lots of hold time + talked with 4 different representatives). At the end of that marathon I was assured that the problem was fixed. But it wasn't. Any suggestions? Spending hours on the phone isn't solving the problem. Thanks for any help.