I came on here as soon as I was done on chat. I am so tired of, as it seems, Everytime I'm home from work late nights after 1am, my internet seems it always has maintenance or it's down or something. I was with att prior and switched to Cox believing I'd have top speed Internet as I pay for one of the top tier services but no I don't. My internet lags, it's so slow and when I have called they told me it's probably that I have an old TV. No I don't, streaming sux, game speed sux, and outages out the wazoo! I was told I'd get a visa gift card when I switched service for $250 and never got that either. Tonight topped the cake. I said I think I just need to switch back to att and the customer service agent said the department you need is closed but I'll give you the number to call tomorrow. Wow! Some customer appreciation. And I told her that, she then thanked me for saying that and cox strives on customer appreciation. I then burst her bubble and said I was being sarcastic. Very disappointed and not happy with cox at all.