Forum Discussion
MIkeRock
4 years agoNew Contributor
And BTW, I talked to 3 Support Agents earlier today. When I spoke with the 3rd agent, she/he claimed that they didn't have any notes or evidence to show that I had already been helped earlier - that SAME DAY. Are they purposely not keeping track so that they can continue to waste time and run the exact same diagnostic with their customers over and over again?
Allan
4 years agoModerator
@MikeRock, I recommend sending us an email with your full name, address, and a link to this thread (or description of this concern) to cox.help@cox.com. -Allan, Cox Support Forums Moderator.
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