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MIkeRock's avatar
MIkeRock
New Contributor
4 years ago

UNACCEPTABLE - Slow and Intermittent Upload Speeds

My family and I have been loyal Cox users for over 3 years now. We have had great download loads speeds for watching videos, playing games, etc but it wasn't until I started a gaming channel that I n...
MIkeRock's avatar
MIkeRock
New Contributor
4 years ago

And BTW, I talked to 3 Support Agents earlier today. When I spoke with the 3rd agent, she/he claimed that they didn't have any notes or evidence to show that I had already been helped earlier - that SAME DAY. Are they purposely not keeping track so that they can continue to waste time and run the exact same diagnostic with their customers over and over again?

  • Allan's avatar
    Allan
    Moderator
    4 years ago
    @MikeRock, I recommend sending us an email with your full name, address, and a link to this thread (or description of this concern) to cox.help@cox.com. -Allan, Cox Support Forums Moderator.