Unable to work due to internet dropping out.
Seriously it's ridiculous that my partner can't even get any work done due to constant outages. Too many people rely on internet for work for it to be this horrible. Do better.
Forum Discussion
Hi, there. I'm really sorry for the issues with your service. I want to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to get you back up and running.
I must apologize for the misunderstanding and confusion here. If there is an issue on our end, you will not be charged. If there is an issue with internal wiring, that does belong to the homeowner and you may incur a fee. Send us an email to Cox.Help@cox.com with your name and a copy of this forum message and we will be glad to help.
May incur? You flat will charge those $75 for a technician. Then incur extra charges for a cable maybe.
I understand your concern. Please know the purpose of the Cox community forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue. Billing and issues related to a specific account require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. Because this post falls outside of the purpose of our forums I will be turning off replies to this thread. We look forward to receiving your email so that we may assist you.
