Forum Discussion

strongbad's avatar
strongbad
New Contributor
7 years ago

Unable to sign in to email/webmail

Hello, I have an email account with Cox which I have not used in several years. I'd like to start using it again, but I can't seem to access my account. I've tried the following: IMAP: All of...
cox email
email
imap
pop3
Webmail
  • LisaH's avatar
    LisaH
    7 years ago
    Hi Strongbad. I apologize that you are having issues logging into your cox email account. Try to use webmail.east.cox.net and see if that will allow you to sign in to get your email. Enhanced Webmail requires Flash Player and may not work but Classic should work. If you are having issues with Thunderbird accepting your password, the best option is to change it to a totally new password and then update Thunderbird with your new password. Please let us know if this doesn't work. Thanks, Lisa - Cox Support Forums Moderator
LisaH's avatar
LisaH
Moderator
7 years ago
Hi Strongbad. I apologize that you are having issues logging into your cox email account. Try to use webmail.east.cox.net and see if that will allow you to sign in to get your email. Enhanced Webmail requires Flash Player and may not work but Classic should work. If you are having issues with Thunderbird accepting your password, the best option is to change it to a totally new password and then update Thunderbird with your new password. Please let us know if this doesn't work. Thanks, Lisa - Cox Support Forums Moderator
  • strongbad's avatar
    strongbad
    New Contributor
    7 years ago

    Hello Lisa,

    If I try to use Classic on webmail.east.cox.net, I end up at https://webmail.east.cox.net/denied/upsell, so that doesn't work unfortunately. I will try to change my password and see if that helps with IMAP/POP3.

    • NicholeC's avatar
      NicholeC
      Moderator
      7 years ago
      Thank you. Please also try using: https://myemail.cox.net. Please let us know the results.


      Thank you,
      Nichole
      • strongbad's avatar
        strongbad
        New Contributor
        7 years ago

        Actually, changing my password solved both problems. I should have tried that before posting. Thanks for your help!