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Unable_to_send1's avatar
Unable_to_send1
New Contributor
8 years ago

Unable to send Cox email after security update

We are able to receive but not send Cox email after the security upgrade. Instructions were followed. I have been on Chat with Cox tech support (they told me to log off Chat and wait an hour and try ...
BobCo's avatar
BobCo
New Contributor
8 years ago

If you do not get any error messages when you send or receive, then your accounts might have been set to Inactive since when they are inactive, no error message is indicated. Check them by logging to Cox, click on Profile and User Accounts and see if any are set to Inactive. If so, then set to Reactivate them.