Forum Discussion

mard's avatar
mard
New Contributor
6 months ago

Unable to login to the Cox Panoramic Wifi App

When I try to login to the app, the screen gets stuck on this page for 3 minutes or so, then says an unexpected error occurred. Please fix your app or tell me how I can fix this. I've already tried uninstalling and reinstalling.

5 Replies

  • mard 

    I'm sorry to hear you are having trouble logging into the Panoramic Wifi app and that uninstalling and reinstalling didn't help. If clearing the app cache and data doesn't resolve this, and if you can successfully sign into your account at www.cox.com please email cox.help@cox.com with your full name, complete street address and the impacted user ID so I can look at this for you. Please note that you must be subscribed to Cox Panoramic WiFi and signing in to the app using the account's primary Cox user ID and password for the app to function as intended.  

  • ddo129's avatar
    ddo129
    New Contributor

    Did they get this fixed for you? I'm also having the same issue after moving the service to a new address with a new modem/router. 

     

    • JulianN's avatar
      JulianN
      Moderator

      Hello, I am very sorry you have not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post at Cox.Help@cox.com for further assistance. Thank you!

  • DigDog94's avatar
    DigDog94
    New Contributor

    Were they able to fix this for you? I’m having the same issue. I type in my correct login info, then it closes the “browser” window and puts me back at the app’s login screen without actually logging me in.

    • AllisonL's avatar
      AllisonL
      Moderator

      Hi DigDog94. I'm truly sorry you're having issues with the Cox app. Please email us your full name and address at cox.help@cox.com for additional support with this.