Forum Discussion

skcurrey's avatar
skcurrey
New Contributor
5 years ago

Unable to enable MoCA on panoramic wifi modem

Hi all,

I have the CGM4140COM model of panoramic modem. On the support page for the product, a MoCA light is mentioned, but there is no indication as to how to turn it on. It does not appear in the options on the Panoramic Wifi page. In fact the product page is the only place that I have seen MoCA officially mentioned.

Any help as to how to enable MoCA connection would be greatly appreciated. Even with the pods there is a lot of latency and I am hoping that a wired connection will help with that, but I'd rather not run an ethernet cable halfway across my house. I already have an adapter for the room with my computer.

Thanks in advance,

Kristin

1 Reply

  • CrystalS's avatar
    CrystalS
    Former Moderator
    Hello.

    This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Crystal
    Cox Support Forum Moderator