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sharpshot124's avatar
sharpshot124
New Contributor II
5 years ago

Unable to connect to escapefromtarkov.com

A large amount of people are reporting issues connecting to Escape From Tarkov (login, game, and website) mostly from the west coast and with Cox. I am one of these people, check out my tracert results below.

C:\Users\sharp>tracert escapefromtarkov.com

Tracing route to escapefromtarkov.com [104.20.114.14]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.0.1
2 10 ms 10 ms 8 ms 10.53.0.1
3 12 ms 10 ms 10 ms 100.127.74.6
4 14 ms 11 ms 7 ms 100.120.100.16
5 29 ms 32 ms 41 ms sanjbprj02-ae0.0.rd.sj.cox.net [68.1.5.186]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.

connection issues
ConnectionLoss
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  • JoeyM's avatar
    JoeyM
    New Contributor II
    5 years ago

    had the same issue yesterday AND today in Virginia Beach. Also with using discord. When I use a VPN things seem fine.

    • JoeyM's avatar
      JoeyM
      New Contributor II
      5 years ago

      C:\Windows\system32>tracert escapefromtarkov.com

      Tracing route to escapefromtarkov.com [104.20.114.14]
      over a maximum of 30 hops:

      1 <1 ms <1 ms <1 ms 192.168.0.1
      2 13 ms 8 ms 7 ms 10.2.208.1
      3 9 ms 9 ms 9 ms 100.127.41.162
      4 16 ms 8 ms 7 ms 100.120.124.20
      5 10 ms 9 ms 10 ms ashbbbrj01-ae5.0.rd.as.cox.net [68.1.5.130]
      6 * * * Request timed out.
      7 * * * Request timed out.
      8 * * * Request timed out.
      9 * * * Request timed out.
      10 * * * Request timed out.
      11 * * * Request timed out.
      12 * * * Request timed out.
      13 * * * Request timed out.
      14 * * * Request timed out.
      15 * * * Request timed out.
      16 * * * Request timed out.
      17 * * * Request timed out.
      18 * * * Request timed out.
      19 * * * Request timed out.
      20 * * * Request timed out.
      21 * * * Request timed out.
      22 * * * Request timed out.
      23 * * * Request timed out.
      24 * * * Request timed out.
      25 * * * Request timed out.
      26 * * * Request timed out.
      27 * * * Request timed out.
      28 * * * Request timed out.
      29 * * * Request timed out.
      30 * * * Request timed out.

      Trace complete.

      • Becky's avatar
        Becky
        Moderator
        5 years ago
        Hi JoeyM, please run this traceroute again today and let us know if the trace still times out at ashbbbrj01-ae5.0.rd.as.cox.net [68.1.5.130]. Thanks! -Becky, Cox Support Forums Moderator