Forum Discussion

BrokenSite's avatar
BrokenSite
New Contributor II
5 years ago

Unable to add new port forward - stuck on "Adding Port Forward"

I've been trying to add a new port forward and it's constantly stuck on "Adding Port Forward."

I have also heard about disabling "Advanced Security," but I can't find a way to disable it. Previously, it was as simple as logging into the default gateway in my browser and going to Advanced > Port Forwarding, however, they have since changed it and made it even more stupid. The new "wifi.cox.com" site doesn't even let me click anything to navigate and I have to open a new tab each time I was to visit a different page - yes, I have tried using numerous other browsers to no avail.

Anyway, I've navigated to the "Port Forwarding" section and filled out all of the details of the port forward and I get this seemingly forever:

Any help on how to fix this would be really appreciated.

  • Allenc123's avatar
    Allenc123
    5 years ago

    Using the "Cox Panoramic Wifi" App on a smartphone works. It is the only way...

    Cox devs STILL need to fix the website though...

  • Allenc123's avatar
    Allenc123
    New Contributor II

    Also made a post on this!! Finally another brother with the same issues! you should check my post for my details, but i believe the website is just broke on Cox's end

  • BrokenSite's avatar
    BrokenSite
    New Contributor II

    Bump. Again, still need help with this. Any more suggestions on how to fix this issue?

    • Allenc123's avatar
      Allenc123
      New Contributor II

      Using the "Cox Panoramic Wifi" App on a smartphone works. It is the only way...

      Cox devs STILL need to fix the website though...

      • CIFUN's avatar
        CIFUN
        New Contributor II

        Gotta ask.  Since the website is broken beyond words for desktop browsers...
        Once you used the app, did you have to turn off Advanced Security and then add a port forward?  

        Insert long diatribe about the desktop browser website failure here.  😃

  • BrokenSite's avatar
    BrokenSite
    New Contributor II

    I should probably mention that I have Cox Panoramic WiFi.