Forum Discussion

chmod777's avatar
chmod777
New Contributor III
4 years ago

Ultimate Classic 300 being "upgraded" to Ultimate with "outdated modem"

Received the below email from Cox and I'm a bit confused by the wording of this email. I'm currently using an SB6183 (16x4) modem. If I upgrade to a DOCSIS 3.1 modem, am I still going to be forced to...
ultimate classic
Ultimate Internet
MichaelJ's avatar
MichaelJ
Moderator
Hi Joe G.,

The purpose of the Cox Support Forums is to allow customers to discuss technical topics related to Cox services with other customers. If you need help with other account-specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com.

Thank you,

Mike J.
Cox Support Forums Moderator
Joe_G_'s avatar
Joe_G_
New Contributor
4 years ago

Hi Mike -  I did not start the post. I simply responded to another customers issue. Next, If you had read my post you would have seen that I spent over 1 1/2 hours on support and I even listed the solutions I was given. So, please read before you comment.