Forum Discussion

chmod777's avatar
chmod777
New Contributor III
4 years ago

Ultimate Classic 300 being "upgraded" to Ultimate with "outdated modem"

Received the below email from Cox and I'm a bit confused by the wording of this email. I'm currently using an SB6183 (16x4) modem. If I upgrade to a DOCSIS 3.1 modem, am I still going to be forced to...
ultimate classic
Ultimate Internet
MichaelJ's avatar
MichaelJ
Moderator
4 years ago
Hi Joe G.,

The purpose of the Cox Support Forums is to allow customers to discuss technical topics related to Cox services with other customers. If you need help with other account-specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com.

Thank you,

Mike J.
Cox Support Forums Moderator
  • Joe_G_'s avatar
    Joe_G_
    New Contributor
    4 years ago

    Hi Mike -  I did not start the post. I simply responded to another customers issue. Next, If you had read my post you would have seen that I spent over 1 1/2 hours on support and I even listed the solutions I was given. So, please read before you comment.

  • Bruce's avatar
    Bruce
    Honored Contributor III
    4 years ago

    a DOCSIS 3.1 giga modems sounds technical to me.