Turtle speed
Has anyone had any success or lack of success in requesting a credit.
I feel I pay too much for garbage download speeds when my service is consistently a fraction (about one-fourth or one-third of...
Forum Discussion
Hello CJ 1lofts 5,
Completing a speed test while signed into My Account will save a springboard of information on the Speed Test results: www.cox.com/residential/support/internet/speedtest.html. There isn't an obvious sign of an issue found when pinging and looking at the signal levels on the WiFi Modem right now. When did you begin to see the connection and speed issue and is the speed loss issue you're seeing happening all day, random, or during particular times of day?
We have a couple helpful tools for customers renting our Panoramic WiFi Modem. Have you accessed the Cox WiFi App, or My WiFi Portal? www.cox.com/residential/support/internet.html. We certainly want to help get to the bottom of the connection and speed loss issues you're seeing and find a solution.
Dustin
Cox Forum Support Moderator
Completing a speed test while signed into My Account will save a springboard of information on the Speed Test results: www.cox.com/residential/support/internet/speedtest.html. There isn't an obvious sign of an issue found when pinging and looking at the signal levels on the WiFi Modem right now. When did you begin to see the connection and speed issue and is the speed loss issue you're seeing happening all day, random, or during particular times of day?
We have a couple helpful tools for customers renting our Panoramic WiFi Modem. Have you accessed the Cox WiFi App, or My WiFi Portal? www.cox.com/residential/support/internet.html. We certainly want to help get to the bottom of the connection and speed loss issues you're seeing and find a solution.
Dustin
Cox Forum Support Moderator
