Same problems here in Metairie. Ever since Ida, service has been horrible. The main feed line between the poles in my neighborhood is sagging down about 5 feet because a trampoline flew up into it during the storm. Plus there's a splice right at that spot, which I learned should not be there at all. It took me two years, 9 tech visits and a lot of wasted time to get that line fixed after Hurricane Barry and it only happened because I waved down a bucket truck I saw in the neighborhood. This time there's been three techs out so far. They've all said it's a Plant & Maintenance issue. The last one said they didn't have enough parts to fix all of the problems from Ida and no telling when they will. I'm not going through this again. My only option now is to file an FCC complaint. I understand there's supply issues and all, it's really the lack of communication with anyone at Cox who has a clue about what's going on that is so frustrating. I hope y'all have better luck getting your problems fixed.
I can definitely understand how frustrating it has been to have unresolved internet issues since Hurricane Ida. And we definitely want to get the issue with the line outside taken care of please make sure that you email us at firstname.lastname@example.org with your full name/full address so that we can get this issue resolved for you.