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pd91's avatar
pd91
New Contributor III
6 years ago

TO EVERYONE experiencing packet loss / horrible lag on fortnite as of this past week

The packet loss is back after 4-5 months. Any and all help you receive from a COX rep here will be a flat out lie to you. For 4 months I worked with COX, epic, and amazon to figure out the packet los...
KevinM2's avatar
KevinM2
Former Moderator
6 years ago
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Hi Pd91, at this time, are not detecting any packet loss on your modem. Would you be able to provide a traceroute to Amazon's web server, so we can have this investigated further? Any packet loss occurring off of the Cox network is outside the scope of our troubleshooting. -Kevin M. Cox Support Forum Moderator
pd91's avatar
pd91
New Contributor III
6 years ago
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We both know a traceroute will do nothing :) I can name drop one of your network engineers and you could get me into contact with him again maybe? :) He's based in AZ