Forum Discussion

pd91's avatar
pd91
New Contributor III
6 years ago

TO EVERYONE experiencing packet loss / horrible lag on fortnite as of this past week

The packet loss is back after 4-5 months. Any and all help you receive from a COX rep here will be a flat out lie to you. For 4 months I worked with COX, epic, and amazon to figure out the packet los...
KevinM2's avatar
KevinM2
Former Moderator
Hi Pd91, at this time, are not detecting any packet loss on your modem. Would you be able to provide a traceroute to Amazon's web server, so we can have this investigated further? Any packet loss occurring off of the Cox network is outside the scope of our troubleshooting. -Kevin M. Cox Support Forum Moderator
pd91's avatar
pd91
New Contributor III
6 years ago

We both know a traceroute will do nothing :) I can name drop one of your network engineers and you could get me into contact with him again maybe? :) He's based in AZ