Forum Discussion

pd91's avatar
pd91
New Contributor III
6 years ago

TO EVERYONE experiencing packet loss / horrible lag on fortnite as of this past week

The packet loss is back after 4-5 months. Any and all help you receive from a COX rep here will be a flat out lie to you. For 4 months I worked with COX, epic, and amazon to figure out the packet los...
KevinM2's avatar
KevinM2
Former Moderator
6 years ago
Hi Pd91, at this time, are not detecting any packet loss on your modem. Would you be able to provide a traceroute to Amazon's web server, so we can have this investigated further? Any packet loss occurring off of the Cox network is outside the scope of our troubleshooting. -Kevin M. Cox Support Forum Moderator
  • pd91's avatar
    pd91
    New Contributor III
    6 years ago

    We both know a traceroute will do nothing :) I can name drop one of your network engineers and you could get me into contact with him again maybe? :) He's based in AZ

  • OpenBSD's avatar
    OpenBSD
    Contributor II
    6 years ago

    Please mark KevinM2's post as spam. This is the same copy and paste spam reply that he keeps posting when someone has packet loss. In this specific case, everyone knows now that "a traceroute will do nothing". I'm based out of Tucson AZ by the way.