Forum Discussion

Mick536's avatar
Mick536
New Contributor III
7 years ago

Thunderbird incoming email not being delivered. Sometime between yesterday and this afternoon Thunderbird stopped receiving messages. We made NO setting changes.

Thunderbird incoming email not being delivered. Sometime between yesterday and this afternoon Thunderbird stopped receiving messages. We made NO setting changes.  The alert received from Thunderbird ...
NicholeC's avatar
NicholeC
Moderator
7 years ago
Hi Tsw630,


Many mail clients are no longer allowing POP when IMAP is available. There may be an alternative mail app still offering POP.
tsw630's avatar
tsw630
New Contributor
7 years ago

So I found a tech that could solve the problem for me. Rather than let cox decide I needed an IMAP account, I was told to intentionally misspell the domain (ccox.net).  When it couldn't resolve the account, I was FINALLY given the choice of setting up POP or IMAP.  Once I selected POP, I was off to the races and things set up fine. I HATE when people/businesses assume they know what I want.  

  • tsw630's avatar
    tsw630
    New Contributor
    7 years ago

    Worst part of this was NONE of the other techs had a clue.  After Cox told me it was an Apple issue, I called Apple, and we all had a good laugh.  Thunderbird works fine.  This issue was predominately on my iPhone.