Forum Discussion

Drenkal's avatar
Drenkal
New Contributor
3 years ago

Throttled internet and non existent upload speeds

I have been dealing with cox for over 6 years and it is always something wrong with the internet if it was not the only one in the area i would of switched internet services by now.

Currently have the gigablast internet worked decently two months ago at least i could stream on twitch without having to jump thru hoops, now i get 200+ mpbs downloads and .56 uploads yes the is correct .56 mpbs upload it has been this way for the past two months three months ago i didn't even have internet even tho i had four techs come out and diagnose that there wasn't a problem.

In this three weeks i have had 8 technicians come out and tell me everything is fine, ran there diagnosis then i had them watch me do the same exact test on my machine and get the upload speeds i said previously but they claim it is my equipment well that is false because it worked previously just fine with no hiccups and plus i use my phone hotspot and get better upload speeds then what i am paying for. Also it is kinda urking that they a trying to charge me a monthly bill without having the service i pay for work in the first place.

Currently i have a senior technician coming out monday have 0 hope that will get fixed because the current "help" i have gotten even tho i have directed them to the problem it still gets overlooked and brushed under the rug.

3 Replies

  • BenS1's avatar
    BenS1
    Former Moderator
    Hi @Drenkal
    I know it is frustrating to have multiple technician visits and have no resolution in sight. I would recommend letting the technician that is coming out on Monday all of the issues you have been having and to check the signal coming into your home. If you have any splitters or amplifiers in your home, I would recommend letting the technician change those out for you as well. Let us know how things go on Monday.

    Ben S.
    Cox Support Forums Moderator
  • Anga's avatar
    Anga
    New Contributor

    Same exact issue here using Gigablast in Phoenix, AZ. My speeds during the day are fantastic sitting around 450 down / 25 up. For the last month or so, as soon as 7-8pm comes around, my uploads speeds tank to almost nothing and picks back up at about 6-7am the next morning. I tested my speed tonight as soon as I got home from work hoping that I would have some time to play games with my group on friday night before my internet inevitably shits the bed and it was 389 down / 27 up. As soon as I started up the Discord app and loaded Steam.. BAM I am now sitting at 0.12 up. This has been the bane of my existence for the last few weeks having to tether internet from my phone so that I can reliably take online exams and play games with poor latency. I've tested a brand new wifi adapter, literally hiked my PC downstairs to plug into the modem, and just replaced my motherboard with a higher quality unit with exceptional network capability. I have been diagnosing a ghost for the last 5 weeks and I'm 100% certain that it is no fault of my personal equipment. These speeds are borderline criminal to be charging customers for considering that the internet during these sessions is absolutely worthless for anything other than streaming videos. 

    • CrystalS's avatar
      CrystalS
      Former Moderator
      Hello @Anga,

      I'm sorry to hear that you've been experiencing intermittent connections. I know how important it is to stay connected, so I can understand your frustration. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

      Crystal S.
      Cox Support Forum Moderator