This is a new one

Question

Never seen this many DRW violations in a row before. Looks like it started some time last night. Consistent 3-5% upstream packet loss. I wonder what my neighbors are doing this time...

Date Time

Event ID

Event Level

Description

03/13/2021 16:35

2436694061

5

"Dynamic Range Window violation"

03/13/2021 16:35

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"

03/13/2021 16:29

2436694061

5

"Dynamic Range Window violation"

03/13/2021 16:29

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"

03/13/2021 16:21

2436694061

5

"Dynamic Range Window violation"

03/13/2021 16:21

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"

03/13/2021 16:16

2436694061

5

"Dynamic Range Window violation"

03/13/2021 16:16

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"

03/13/2021 16:11

2436694061

5

"Dynamic Range Window violation"

03/13/2021 16:11

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"

03/13/2021 16:05

2436694061

5

"Dynamic Range Window violation"

03/13/2021 16:05

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"

03/13/2021 16:00

2436694061

5

"Dynamic Range Window violation"

03/13/2021 16:00

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"

03/13/2021 15:55

2436694061

5

"Dynamic Range Window violation"

03/13/2021 15:55

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"

03/13/2021 15:48

2436694061

5

"Dynamic Range Window violation"

03/13/2021 15:48

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"

03/13/2021 15:43

2436694061

5

"Dynamic Range Window violation"

03/13/2021 15:43

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"

03/13/2021 15:36

2436694061

5

"Dynamic Range Window violation"

03/13/2021 15:36

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"

03/13/2021 15:31

2436694061

5

"Dynamic Range Window violation"

03/13/2021 15:31

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"

03/13/2021 15:25

2436694061

5

"Dynamic Range Window violation"

03/13/2021 15:25

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"

03/13/2021 15:20

2436694061

5

"Dynamic Range Window violation"

03/13/2021 15:20

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"

03/13/2021 15:15

2436694061

5

"Dynamic Range Window violation"

03/13/2021 15:15

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"

03/13/2021 15:04

2436694061

5

"Dynamic Range Window violation"

03/13/2021 15:04

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"

03/13/2021 14:59

2436694061

5

"Dynamic Range Window violation"

03/13/2021 14:59

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"

03/13/2021 14:49

2436694061

5

"Dynamic Range Window violation"

03/13/2021 14:49

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"

03/13/2021 14:44

2436694061

5

"Dynamic Range Window violation"

03/13/2021 14:44

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"

03/13/2021 14:35

2436694061

5

"Dynamic Range Window violation"

03/13/2021 14:35

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"

03/13/2021 14:23

2436694061

5

"Dynamic Range Window violation"

03/13/2021 14:23

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"

03/13/2021 14:13

2436694061

5

"Dynamic Range Window violation"

03/13/2021 14:13

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"

03/13/2021 13:37

2436694061

5

"Dynamic Range Window violation"

03/13/2021 13:37

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"

03/13/2021 13:32

2436694061

5

"Dynamic Range Window violation"

03/13/2021 13:32

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"

03/13/2021 13:24

2436694061

5

"Dynamic Range Window violation"

03/13/2021 13:24

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"

crystals · Answer

Hello Dave,

This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Please not personally.  Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Crystal S. 
Cox Support Forum Moderator

bruce · Answer

Did you recently install any splitters...move any electronic devices...recover from an outage?

dave9 · Answer

I should make a canned script like the Cox representatives have stating that I didn't change anything, I don't have any splitters or amps, and that I've done all of the standard troubleshooting. 🙂
The good news is that the issue seems to have resolved itself about 2 hours ago. Went from DRW violation almost exactly every 5 minutes for almost 72 hours to no errors for the last 2 hours.
Fixed by Cox? On a Sunday? Probably not, so I'm thinking whichever neighbor was injecting noise into the line disconnected their faulty device. Let's hope they don't connect it again.

bruce · Answer

Initially....I didn't recognize your name.&nbsp; You know a lot about logs, errors and troubleshooting.&nbsp; I just asked canned questions.
It could have been the remnants of an overnight outage.&nbsp; Good to read it cleared.

dave9 · Answer

I was just kidding about the canned script. I understand why Cox staff and forum members have to ask questions like that. Mainly I'm just here to gripe because it's frustrating to have an intermittent issue and no way for Cox to monitor it on their end (must be seen by a home tech). The issue is back. I'll post more details in a different reply.

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Date Time	Event ID	Event Level	Description
03/13/2021 16:35	2436694061	5	"Dynamic Range Window violation"
03/13/2021 16:35	82001100	5	"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"
03/13/2021 16:29	2436694061	5	"Dynamic Range Window violation"
03/13/2021 16:29	82001100	5	"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"
03/13/2021 16:21	2436694061	5	"Dynamic Range Window violation"
03/13/2021 16:21	82001100	5	"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"
03/13/2021 16:16	2436694061	5	"Dynamic Range Window violation"
03/13/2021 16:16	82001100	5	"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"
03/13/2021 16:11	2436694061	5	"Dynamic Range Window violation"
03/13/2021 16:11	82001100	5	"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"
03/13/2021 16:05	2436694061	5	"Dynamic Range Window violation"
03/13/2021 16:05	82001100	5	"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"
03/13/2021 16:00	2436694061	5	"Dynamic Range Window violation"
03/13/2021 16:00	82001100	5	"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"
03/13/2021 15:55	2436694061	5	"Dynamic Range Window violation"
03/13/2021 15:55	82001100	5	"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"
03/13/2021 15:48	2436694061	5	"Dynamic Range Window violation"
03/13/2021 15:48	82001100	5	"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"
03/13/2021 15:43	2436694061	5	"Dynamic Range Window violation"
03/13/2021 15:43	82001100	5	"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"
03/13/2021 15:36	2436694061	5	"Dynamic Range Window violation"
03/13/2021 15:36	82001100	5	"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"
03/13/2021 15:31	2436694061	5	"Dynamic Range Window violation"
03/13/2021 15:31	82001100	5	"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"
03/13/2021 15:25	2436694061	5	"Dynamic Range Window violation"
03/13/2021 15:25	82001100	5	"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"
03/13/2021 15:20	2436694061	5	"Dynamic Range Window violation"
03/13/2021 15:20	82001100	5	"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"
03/13/2021 15:15	2436694061	5	"Dynamic Range Window violation"
03/13/2021 15:15	82001100	5	"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"
03/13/2021 15:04	2436694061	5	"Dynamic Range Window violation"
03/13/2021 15:04	82001100	5	"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"
03/13/2021 14:59	2436694061	5	"Dynamic Range Window violation"
03/13/2021 14:59	82001100	5	"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"
03/13/2021 14:49	2436694061	5	"Dynamic Range Window violation"
03/13/2021 14:49	82001100	5	"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"
03/13/2021 14:44	2436694061	5	"Dynamic Range Window violation"
03/13/2021 14:44	82001100	5	"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"
03/13/2021 14:35	2436694061	5	"Dynamic Range Window violation"
03/13/2021 14:35	82001100	5	"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"
03/13/2021 14:23	2436694061	5	"Dynamic Range Window violation"
03/13/2021 14:23	82001100	5	"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"
03/13/2021 14:13	2436694061	5	"Dynamic Range Window violation"
03/13/2021 14:13	82001100	5	"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"
03/13/2021 13:37	2436694061	5	"Dynamic Range Window violation"
03/13/2021 13:37	82001100	5	"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"
03/13/2021 13:32	2436694061	5	"Dynamic Range Window violation"
03/13/2021 13:32	82001100	5	"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"
03/13/2021 13:24	2436694061	5	"Dynamic Range Window violation"
03/13/2021 13:24	82001100	5	"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;"