Forum Discussion

the_ranch's avatar
the_ranch
New Contributor
4 years ago

THE WORST CUSTOMER CARE ON THE PLANET

I have spoken and typed with no fewer than 5 agents today from Cox and they all tell me different things or DON"T KNOW - how can you run a cable company with support like that.  Utterly useless.  I have spent over $500 to get what I am paying for and no one can get the answers.  And no one is crediting me aht I have spent based on their useless tech support.

3 Replies

  • MaryF's avatar
    MaryF
    Former Moderator
    Hi The Ranch,

    The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. We would be glad to look into your issue. Please send us an email to cox.help@cox.com with your full name, account holder's name, street address, copy of your forum post and more details of your issue.

    Mary
    Cox Support Forums Moderator
  • Donna_S's avatar
    Donna_S
    New Contributor

    It seems Mary doesn't want you sharing with other customers the poor service you have been dealing with. Well I can tell ya it's the poor service that brings customers here in the first place. If the ranch had gotten taken care of they wouldnt have needed to write on here.

    I feel the same way as you the ranch. Customer care doesn't seem to be one of Cox's  strong points. Feels more like they dont care at all just want your money.

    1. Good luck to you.