Forum Discussion

Leave_Me_Alone's avatar
Leave_Me_Alone
New Contributor
6 years ago

Text alerts are useless

Why am I getting a text reminder to pay my bill 22 days before it's due?

Does Cox just enjoy stressing people out and giving them added things to worry about?  How is this a value added service that's like saying "Hey you got to pay bills this month just a reminder."

So stupid


  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    Hello, we deeply apologize for having caused frustration with our text alert system. Chances are, you received this text message because the new bill recently generated. To add to customer convenience, you are also welcome to view your bill using our Cox Connect App, https://bit.ly/2w4fWWF. -Kevin M. Cox Support Forum Moderator